Privacy Policy

Our Commitment to Privacy

RegalCrest Kent Concrete respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or services.

Information We Collect

Contact Information

When you request a quote or contact us, we collect your name, phone number, email address, and property address. This information helps us respond to your inquiry and provide accurate estimates for your concrete project.

Project Details

We collect information about your concrete project including the type of work needed, property details, preferred timeline, and budget. This helps us plan and execute your project effectively.

Website Usage Information

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, and pages you visit. This helps us understand how visitors use our site and improve your experience.

How We Use Your Information

Service Delivery

We use your information to provide quotes, schedule appointments, complete your concrete project, send invoices, and communicate about your service. This is the primary reason we collect your data.

Communication

We may contact you by phone, email, or text message to discuss your project, answer questions, provide updates, or follow up after service completion. We will only contact you about matters related to your inquiry or project.

Business Operations

Your information helps us maintain records, process payments, manage scheduling, comply with legal requirements, and improve our services. We may also use aggregated, non-identifying information for business analysis.

Information Sharing

We Do Not Sell Your Information

We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your contact details and project information remain private.

Service Providers

We may share your information with trusted service providers who help us run our business. This includes payment processors, scheduling software, email services, and accounting systems. These providers are contractually required to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We may also share information when necessary to protect our rights, property, or safety, or that of our employees and customers.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes secure data storage, encrypted communications, and limited employee access based on job responsibilities.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You share information with us at your own risk.

Data Retention

We retain your information for as long as necessary to provide services, maintain records for warranty purposes, and comply with legal obligations. Customer records are typically maintained for at least seven years for business and tax purposes.

If you do not proceed with a project, we may keep your contact information and initial inquiry details for a reasonable period in case you decide to move forward later. You may request deletion of your information at any time.

Your Rights and Choices

Access and Correction

You have the right to access the personal information we hold about you. If any information is inaccurate or incomplete, you may request corrections. Contact us using the information below.

Opt-Out of Communications

You may opt out of non-essential communications at any time. However, we may still need to contact you about active projects, appointments, or important service updates related to work we've completed for you.

Deletion Requests

You may request deletion of your personal information, subject to certain legal and business requirements. We must retain some records for warranty claims, legal compliance, and business documentation. We will delete what we reasonably can upon your request.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small files stored on your device.

You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality but will not prevent you from contacting us or requesting service.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services and website are not directed to children under 18. We do not knowingly collect information from minors. If you are under 18, please do not submit personal information through our website or contact forms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the revision date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: